General Terms and Conditions of Sale
1. Purpose
These General Terms and Conditions (the "Agreement") define the rights and obligations of the parties with respect to the remote booking of services offered by the establishment, whose contact details are provided in this booking confirmation document. They govern all stages of the reservation process and management of the booking between the contracting parties. The client acknowledges that they have read and understood these General Terms and Conditions and the sales conditions for the selected rate, which are accessible via our booking platform. These General Terms and Conditions apply to all reservations made through the internet via our booking platform.
2. Booking
The client selects the services presented on our booking platform. The client acknowledges that they have understood the nature, purpose, and booking conditions of the services available on the platform and have requested and received all necessary and/or additional information to make the reservation with full knowledge. The client is solely responsible for their choice of services and their suitability for their needs, and as such, our liability cannot be held in this regard. The reservation is deemed accepted by the client once the booking process is completed.
3. Booking Process
Reservations made by the client are processed through the online booking form available on our platform. The reservation is confirmed upon receipt of the completed booking form. Before making any reservation, the client agrees to complete all requested information on the form or booking request. The client certifies that the information provided is true and accurate. After the client has definitively chosen the services to reserve, the booking process includes, among other things, entering payment details for any required guarantee or prepayment, reviewing and accepting the General Terms and Conditions of Sale, and the sales conditions of the selected rate, and finally confirming the reservation.
4. Acknowledgment of Receipt of Reservation
The establishment acknowledges receipt of the client's reservation by promptly sending an email. For online reservations, the email acknowledgment will summarize the contract offer, the services reserved, the prices, the sales conditions for the selected rate (which the client has accepted), the reservation date, after-sales service information, and the contact information of the establishment where the client may submit any complaints.
5. Cancellation or Modification by the Client
The client is reminded, pursuant to Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for under Article L. 221-18 of the Consumer Code. The sales conditions for the selected rate specify the conditions under which the reservation can be canceled and/or modified. Prepaid reservations cannot be modified or canceled. Any advance payments, such as deposits, will not be refunded if the cancellation is initiated by the client. These conditions will be specified in the sales conditions for the selected rate. Where the sales conditions of the selected rate permit, the reservation may be canceled directly with the establishment, whose contact details are provided in the reservation confirmation email. All reservations are personal and may not be transferred to a third party, whether for free or for a fee.
6. Consumption of Services
In accordance with the regulations in certain jurisdictions, the client may be required to complete a police registration form upon arrival. The client will be asked to present identification to determine whether they must complete the police registration. Any behavior contrary to public order or morality may result in the establishment requesting the client to leave without compensation and/or refund if payment has already been made. If the establishment has an internal policy, the client agrees to abide by it. Should the client fail to comply with any provision of the internal policy, the establishment is entitled to request that the client leave without compensation or refund.
7. Liability
The establishment cannot be held liable for the non-performance or improper performance of the reservation due to force majeure, third-party actions, or the client's fault, such as network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized payments by the client's bank. Any irregular, incomplete, or fraudulent booking or payment resulting from a reason attributable to the client will lead to the cancellation of the order at the client's expense, without prejudice to any civil or criminal actions taken against them.
8. Complaints
Any complaints regarding the non-performance or improper performance of the reserved services must be submitted in writing within fourteen days of the client's departure from the establishment, under penalty of forfeiture.
9. Prices
The prices for the reserved services are displayed before and during the booking process. The prices are confirmed to the client as including VAT in the establishment's commercial currency and are valid only for the duration specified on the booking platform. If payment is made in a currency other than the one confirmed at the time of the reservation, the client is responsible for any exchange fees. All bookings, regardless of origin, must be paid in the local currency of the establishment, unless otherwise indicated. Unless explicitly stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if applicable, as presented on the rates page, are to be paid directly at the establishment. The prices include VAT applicable on the date of the order, and any changes to the applicable VAT rate will be automatically reflected in the prices at the time of invoicing. Any modifications or imposition of new taxes or regulatory charges by the competent authorities will automatically be passed on to the prices at the time of invoicing.
10. Payment
The client provides their bank card details to guarantee the reservation, unless special conditions or rates require full payment at the time of booking, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options available). The client must present the same card at the establishment. Payment is made at the establishment during the stay, unless special conditions or rates apply, in which case partial or full payment may be required at the time of booking. The prepayment is treated as a deposit. In the event of a no-show (reservation not canceled, client absent), the establishment may charge the client a fixed indemnity, as specified in the sales conditions for the selected rate. The establishment uses elloha.com/stripe.com to secure online credit card payments. Stripe.com verifies the validity of the client's payment card. The card may be refused for various reasons, such as theft, blockage, exceeded limits, or input errors. In the event of a problem, the client must contact their bank and the establishment to confirm the reservation. For prepaid rates, advance payments, such as deposits, are charged at the time of booking. Some establishments may issue electronic invoices/receipts, which are certified and available online via the establishment's website.
11. Privacy
The client is informed on each personal data collection form whether the answers are mandatory or optional, as indicated by an asterisk. The collected data is intended for the establishment, elloha.com, its affiliates, partners, and service providers (including online payment processors). The client agrees to allow elloha.com to share their personal data with third parties as necessary for the performance of operations outlined in these General Terms and Conditions and in accordance with the Privacy Policy. In particular, during the online payment process, the client's bank details will be transferred to stripe.com for processing and to the establishment's bank to perform the reservation contract. The client consents to the transfer of their data to countries that do not provide adequate personal data protection as defined by French law. However, the client consents to this transfer as necessary for the execution of their reservation. Constellation SAS/Stripe.com, as professionals, undertake to implement all necessary security measures to ensure the protection of such data transfers.
12. Proof of Agreement
Entering the required bank details and accepting these General Terms and Conditions, along with the booking form or request, constitutes an electronic signature, which has the same legal effect as a handwritten signature between the parties. The computerized records stored by elloha.com are considered reliable proof of communications, orders, and payments between the parties. The client is informed that their IP address will be recorded at the time of booking.
13. Force Majeure
Force majeure refers to any event beyond the control of the parties, which is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their obligations under the contract. Events generally recognized as force majeure or fortuitous events by applicable law and case law are considered as such. Neither party shall be held liable for failure to perform due to force majeure. In such cases, both parties' obligations will be suspended, and each party shall bear the costs resulting from this.
14. Dispute Resolution
These General Terms and Conditions are governed by the law of the country where the establishment is located, without prejudice to any mandatory protective provisions that may apply in the client's country of residence.
15. Entire Agreement
These General Terms and Conditions, together with the applicable sales conditions for the reserved rate, and the booking form or request, represent the entire and exclusive agreement between the parties. No general or special conditions communicated by the client may be integrated into this Agreement. The documents forming the contractual commitments between the parties are, in descending order of priority: the booking form or request (including the specific conditions for the reserved rate), and these General Terms and Conditions. In the event of a conflict between the booking form and the General Terms and Conditions, the provisions in the booking form will prevail. These General Terms and Conditions may be amended or supplemented by the establishment at any time. In such case, the new version of the General Terms and Conditions will be posted on the establishment's website and, once online, will automatically apply to new reservations.
1. Purpose
These General Terms and Conditions (the "Agreement") define the rights and obligations of the parties with respect to the remote booking of services offered by the establishment, whose contact details are provided in this booking confirmation document. They govern all stages of the reservation process and management of the booking between the contracting parties. The client acknowledges that they have read and understood these General Terms and Conditions and the sales conditions for the selected rate, which are accessible via our booking platform. These General Terms and Conditions apply to all reservations made through the internet via our booking platform.
2. Booking
The client selects the services presented on our booking platform. The client acknowledges that they have understood the nature, purpose, and booking conditions of the services available on the platform and have requested and received all necessary and/or additional information to make the reservation with full knowledge. The client is solely responsible for their choice of services and their suitability for their needs, and as such, our liability cannot be held in this regard. The reservation is deemed accepted by the client once the booking process is completed.
3. Booking Process
Reservations made by the client are processed through the online booking form available on our platform. The reservation is confirmed upon receipt of the completed booking form. Before making any reservation, the client agrees to complete all requested information on the form or booking request. The client certifies that the information provided is true and accurate. After the client has definitively chosen the services to reserve, the booking process includes, among other things, entering payment details for any required guarantee or prepayment, reviewing and accepting the General Terms and Conditions of Sale, and the sales conditions of the selected rate, and finally confirming the reservation.
4. Acknowledgment of Receipt of Reservation
The establishment acknowledges receipt of the client's reservation by promptly sending an email. For online reservations, the email acknowledgment will summarize the contract offer, the services reserved, the prices, the sales conditions for the selected rate (which the client has accepted), the reservation date, after-sales service information, and the contact information of the establishment where the client may submit any complaints.
5. Cancellation or Modification by the Client
The client is reminded, pursuant to Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for under Article L. 221-18 of the Consumer Code. The sales conditions for the selected rate specify the conditions under which the reservation can be canceled and/or modified. Prepaid reservations cannot be modified or canceled. Any advance payments, such as deposits, will not be refunded if the cancellation is initiated by the client. These conditions will be specified in the sales conditions for the selected rate. Where the sales conditions of the selected rate permit, the reservation may be canceled directly with the establishment, whose contact details are provided in the reservation confirmation email. All reservations are personal and may not be transferred to a third party, whether for free or for a fee.
6. Consumption of Services
In accordance with the regulations in certain jurisdictions, the client may be required to complete a police registration form upon arrival. The client will be asked to present identification to determine whether they must complete the police registration. Any behavior contrary to public order or morality may result in the establishment requesting the client to leave without compensation and/or refund if payment has already been made. If the establishment has an internal policy, the client agrees to abide by it. Should the client fail to comply with any provision of the internal policy, the establishment is entitled to request that the client leave without compensation or refund.
7. Liability
The establishment cannot be held liable for the non-performance or improper performance of the reservation due to force majeure, third-party actions, or the client's fault, such as network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized payments by the client's bank. Any irregular, incomplete, or fraudulent booking or payment resulting from a reason attributable to the client will lead to the cancellation of the order at the client's expense, without prejudice to any civil or criminal actions taken against them.
8. Complaints
Any complaints regarding the non-performance or improper performance of the reserved services must be submitted in writing within fourteen days of the client's departure from the establishment, under penalty of forfeiture.
9. Prices
The prices for the reserved services are displayed before and during the booking process. The prices are confirmed to the client as including VAT in the establishment's commercial currency and are valid only for the duration specified on the booking platform. If payment is made in a currency other than the one confirmed at the time of the reservation, the client is responsible for any exchange fees. All bookings, regardless of origin, must be paid in the local currency of the establishment, unless otherwise indicated. Unless explicitly stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if applicable, as presented on the rates page, are to be paid directly at the establishment. The prices include VAT applicable on the date of the order, and any changes to the applicable VAT rate will be automatically reflected in the prices at the time of invoicing. Any modifications or imposition of new taxes or regulatory charges by the competent authorities will automatically be passed on to the prices at the time of invoicing.
10. Payment
The client provides their bank card details to guarantee the reservation, unless special conditions or rates require full payment at the time of booking, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options available). The client must present the same card at the establishment. Payment is made at the establishment during the stay, unless special conditions or rates apply, in which case partial or full payment may be required at the time of booking. The prepayment is treated as a deposit. In the event of a no-show (reservation not canceled, client absent), the establishment may charge the client a fixed indemnity, as specified in the sales conditions for the selected rate. The establishment uses elloha.com/stripe.com to secure online credit card payments. Stripe.com verifies the validity of the client's payment card. The card may be refused for various reasons, such as theft, blockage, exceeded limits, or input errors. In the event of a problem, the client must contact their bank and the establishment to confirm the reservation. For prepaid rates, advance payments, such as deposits, are charged at the time of booking. Some establishments may issue electronic invoices/receipts, which are certified and available online via the establishment's website.
11. Privacy
The client is informed on each personal data collection form whether the answers are mandatory or optional, as indicated by an asterisk. The collected data is intended for the establishment, elloha.com, its affiliates, partners, and service providers (including online payment processors). The client agrees to allow elloha.com to share their personal data with third parties as necessary for the performance of operations outlined in these General Terms and Conditions and in accordance with the Privacy Policy. In particular, during the online payment process, the client's bank details will be transferred to stripe.com for processing and to the establishment's bank to perform the reservation contract. The client consents to the transfer of their data to countries that do not provide adequate personal data protection as defined by French law. However, the client consents to this transfer as necessary for the execution of their reservation. Constellation SAS/Stripe.com, as professionals, undertake to implement all necessary security measures to ensure the protection of such data transfers.
12. Proof of Agreement
Entering the required bank details and accepting these General Terms and Conditions, along with the booking form or request, constitutes an electronic signature, which has the same legal effect as a handwritten signature between the parties. The computerized records stored by elloha.com are considered reliable proof of communications, orders, and payments between the parties. The client is informed that their IP address will be recorded at the time of booking.
13. Force Majeure
Force majeure refers to any event beyond the control of the parties, which is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their obligations under the contract. Events generally recognized as force majeure or fortuitous events by applicable law and case law are considered as such. Neither party shall be held liable for failure to perform due to force majeure. In such cases, both parties' obligations will be suspended, and each party shall bear the costs resulting from this.
14. Dispute Resolution
These General Terms and Conditions are governed by the law of the country where the establishment is located, without prejudice to any mandatory protective provisions that may apply in the client's country of residence.
15. Entire Agreement
These General Terms and Conditions, together with the applicable sales conditions for the reserved rate, and the booking form or request, represent the entire and exclusive agreement between the parties. No general or special conditions communicated by the client may be integrated into this Agreement. The documents forming the contractual commitments between the parties are, in descending order of priority: the booking form or request (including the specific conditions for the reserved rate), and these General Terms and Conditions. In the event of a conflict between the booking form and the General Terms and Conditions, the provisions in the booking form will prevail. These General Terms and Conditions may be amended or supplemented by the establishment at any time. In such case, the new version of the General Terms and Conditions will be posted on the establishment's website and, once online, will automatically apply to new reservations.